Customer Responsibilities

Water Lines

The property owner is responsible for the water line starting from where it ties into the District-owned Water Main to where it enters the owner’s property. The customer has the responsibility for the maintenance and repair of the Water Service Line at the customer’s expense.

Sewer Lines

The property owner is responsible for the sewer line starting from where it ties into the District-owned Sewer Main to where it enters the owner’s property. The customer has the responsibility for the maintenance and repair of the Sewer Service Line at the customer’s expense.

Leaks, Breaks, or Blockage

The property owner is responsible for repairing any leaks, breaks or blockages that occur in a Water or Sewer service line. The repairs need to be made within a reasonable amount of time following the discovery or notification of the leak, break or blockage. The District does have the right to shut off the water supply at the curb stop without notice to make necessary repairs. The District reserves the right to make these repairs at the expense of the Customer if the repairs are necessary to the health, safety, and welfare of those within the District.

Water Meter

The water meter, either located inside the structure or in a meter pit, is owned by the Customer but is maintained by the District.

Stop Box

The outside shut-off valve (“stop box”) is maintained and owned by the customer. It’s the customer’s responsibility to keep their stop box visible, accessible and operable. This ensures that our technicians can access the stop box in case of emergency.