The Ken-Caryl Ranch Water and Sanitation District to Implement a New Billing System and Online Payment Provider

The Ken-Caryl Ranch Water and Sanitation District to Implement a New Billing System and Online Payment Provider

The District will be launching a new utility billing system in the upcoming weeks. The new billing system will streamline processes and have increased efficiencies, which ultimately will translate to better service for our customers.

A Sample Statement is enclosed for you to become more familiar with the bill layout. Some of you will receive a new billing statement by September 30th and others will receive their first statement by October 31st.

Please note the account number change. If you currently pay your bills through your bank, you will need to change your account number to the new number.

If you are currently set-up on ACH, the final ACH draft will go through on September 24th. To restore your ACH payments in the new billing system, you will need to set-up an Xpress Bill Pay account on the District’s website after October 1st.

The Xpress Bill Pay portal will allow customers to set-up recurring ACH payments, recurring credit card payments, make one time ACH or credit card payments, and enroll in E-Bills. The District realizes that it is an extra step for customers to set-up and manage their own accounts, but it is a safer option and more efficient. If you have any questions, please contact the once at 303-979-7424 or email CustomerService@KCWater.org.

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